Our return policy is 30 days. After 30 days of purchase, unfortunately it is not possible to request a refund or exchange. 

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To be able to make a return, the product must not have been used and must be in the same condition in which you received it.

It must also be in the original packaging.

 

Several types of merchandise are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

 

• Additional items that cannot be returned (if applicable):

* Gift cards

* Downloadable software products

* Some personal hygiene and health items

 

To make the return, present the receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

• In certain cases, only partial refunds will be issued (if applicable):

* Books with obvious signs of use

* CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.

* Any product that is not in its original condition, that is damaged or missing parts, is not due to any error on our part.

* Any product that is returned more than 30 days after delivery

 

• Refunds (if applicable):

Uma vez que o produto para devolução for recebido e verificado, enviaremos um e-mail para notificá-lo que recebemos sua mercadoria para devolução. Também vamos notificá-lo sobre a aprovação ou rejeição do seu reembolso. Caso seja aprovado, o seu reembolso será processado. Emitiremos o crédito automaticamente no seu cartão de crédito ou método de pagamento da compra em alguns dias.

 

• Refund delayed or not received (if applicable):

If you still haven't received your refund, please check your bank account again. Then contact your credit card company, as it may take some time for your refund to be posted. Then contact your bank. There is generally a processing time before a refund is posted. If you have already done all of this and still have not received your refund, please contact us by email: simonedgs@yahoo.com.br.

 

• Goods on offer (if applicable):

You can only request a refund for regular priced products. Unfortunately, it is not possible to request refunds for merchandise on offer.

 

• Exchanges (if applicable):

We only exchange products that are defective or damaged. If you need to exchange an item for the same product, send an email to simonedgs@yahoo.com.br and send your product to the address: Rua Jardim Botânico, 227 - Jardim Botânico, Rio de Janeiro, RJ, 22470-050, Brazil.

 

• Gifts

If the product was marked as a gift during purchase and was shipped directly to you, you will receive a gift card for the same value as the purchase. You will receive a gift card in the mail when we receive your returned product. However, if the product was not marked as a gift during purchase, or if the gift-giver sent the product to themselves for personal delivery, we will issue a refund to the gift-giver. This person will know that you requested a return.

 

• Freight

To return the product, you must send it to the address: Rua Jardim Botânico, 227 - Jardim Botânico, Rio de Janeiro, RJ, 22470-050, Brazil.

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You will be responsible for paying shipping to return the product. We do not refund shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, return shipping times may vary.

 

If you are sending a product over R$175.00, consider hiring a shipping service with tracking or insurance. We cannot guarantee receipt of the returned product.